• STR owners who want to improve guest communication and reviews
• Cleaners who interact with guests during turnovers
• On-site managers who oversee daily operations
• Virtual assistants handling guest messages and bookings
• Front desk staff at boutique hotels or lodges
• Hosts with multiple listings looking to standardise service
• Family or staff who help manage bookings or guest stays
• Remote hosts who need local teams to offer hands-on support
• Setup coordinators who stage or prepare properties between guests
• Anyone responsible for guest experience in an Airbnb, guesthouse, or lodge

For us to have an in-person or virtual walkthrough to assess your training needs, please get in touch.